c366 Terms and Conditions

1 General Terms

c366 ("Platform", "we", "our") provides an online betting and casino service for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and us regarding your access to and use of the c366 platform.

By registering with c366 or using the platform, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please do not use the c366 platform.

These Terms are written in Bengali and apply to players in Bangladesh. c366 reserves the right to amend these Terms at any time. Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms.

1.1 Scope of Application

These Terms apply to the c366 platform website, mobile interface, and all related services. Our privacy policy and responsible gaming policy are also considered part of these Terms.

2 Account Registration

To open an account with c366, you must meet the following conditions:

• You must be at least 21 years of age. Use of c366 by minors is strictly prohibited.
• You must provide accurate and complete personal information — providing false information will result in account termination.
• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.
• The mobile number or email address you provide when creating an account must be your own.
• It is your responsibility to keep your account password secure. Use a strong password to ensure the safety of your account.

2.1 Account Responsibility

You are personally responsible for all activity on your c366 account. You may not allow anyone else to use your account. If you suspect unauthorized access to your account, notify our support team immediately.

3 Account Verification

c366 follows a KYC (Know Your Customer) verification process to ensure the security and transparency of the platform. Withdrawals may be limited until verification is complete.

3.1 Required Documents

Documents we may request include:

• A copy of your National ID Card (NID) or passport.
• A recent proof of address document (such as a utility bill or bank statement).
• Proof of ownership of the payment method used (such as a screenshot of your bKash, Nagad, Rocket, or Upay account).

3.2 Verification Timeframe

The verification process may take some time after documents are submitted. c366 reserves the right to request re-verification at any time, particularly for high-value transactions.

4 Deposits and Withdrawals

c366 currently supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (BDT).

4.1 Deposit Rules

• Minimum deposit amount: ৳300 (for each method).
• Deposited amounts are generally credited to your account instantly.
• Please include the correct payment reference number when making a deposit. Providing incorrect details may cause delays.
• The payment account used for deposits must be your own.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Typical withdrawal processing time: 5–30 minutes.
• Withdrawals will only be made to the same payment method used for the deposit.
• Withdrawal requests may not be processed until verification is complete.
• c366 reserves the right to verify withdrawal requests as needed.

4.3 Transaction Cancellation

c366 reserves the right to cancel or suspend any transaction if there is suspicion of technical error or fraud. In such cases, we will notify you in a timely manner.

5 Bonuses and Promotions

Bonuses and promotions on c366 are subject to specific terms and conditions. Claiming a bonus means you have accepted these terms.

5.1 Welcome Bonus

New players will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. To receive this bonus:

• Wagering Requirement: 25x (deposit + bonus).
• The wagering requirement must be met within a specified time period after the bonus is received.
• Bonus funds cannot be mixed with other account balances until the wagering requirement is met.
• The bonus must be used on games designated by c366; some games may be excluded from bonus wagering.

5.2 Ongoing Promotions

c366 offers various promotional offers from time to time. Each promotion has its own terms and conditions, which are detailed on the relevant offer page. c366 reserves the right to modify or cancel any promotion.

5.3 Bonus Abuse

Using improper strategies to exploit bonus benefits (such as placing opposing bets to reduce risk on bonus balance) is strictly prohibited. In such cases, the bonus will be forfeited and the account may be closed.

6 Betting and Gaming Rules

All bets and games on c366 are governed by the following rules:

6.1 Casino Games

• All casino games run on third-party game provider software and are controlled by a Random Number Generator (RNG).
• The rules of individual game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe) apply.
• If a game is cancelled due to a technical error, the bet amount will be refunded.

6.2 Sports Betting

• Betting on cricket, football, and other sports is settled according to the rules of the specific event.
• If a match is cancelled or suspended after a bet has been accepted, the relevant bet amount will be refunded.
• In the case of live betting, if the internet connection is lost, the outcome of the bet will be determined based on official data.

6.3 Fair Play

c366 ensures a fair and transparent gaming environment for all players. Our platform is protected by SSL encryption. If any player attempts to gain an unfair advantage, their account will be closed.

7 Prohibited Activities

The following activities are strictly prohibited on the c366 platform:

• Using the platform for money laundering or illegal financial transactions.
• Placing bets or playing games using bots, scripts, or automated software.
• Using another person's account or operating an account on behalf of a third party.
• Creating multiple accounts for the same individual.
• Attempting to hack or make unauthorized modifications to the platform's software or any game.
• Employing any strategy that goes against the bonus policy.
• Betting or gaming on behalf of minors (under 21 years of age).
• Using a false identity or forged documents.

If any of the above prohibited activities are engaged in, c366 will immediately terminate the account, may seize the balance, and reserves the right to take legal action if necessary.

8 Account Suspension and Closure

c366 may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Providing false information or forged documents.
• Suspicion of fraud or unusual activity on the account.
• By order of a court or government authority.
• If the account remains inactive for an extended period.

8.1 Closure at the Player's Request

You may contact our support team at any time to request closure of your account. Any pending withdrawals will be processed before the account is closed.

9 Privacy and Data Protection

c366 gives the highest importance to the protection of your personal information. We use industry-standard SSL encryption and security protocols.

For full details on what information we collect, how it is used, and how it is kept secure, please read our Privacy Policy. The privacy policy is an integral part of these Terms.

9.1 Sharing Information with Third Parties

We will not sell your personal information to third parties without your consent. However, information may be shared with trusted service providers when required by legal obligation, KYC verification, or payment processing.

10 Limitation of Liability

c366 will not be held responsible for:

• Interruption to games or betting due to loss of internet connection or technical issues.
• Any loss resulting from your account information being disclosed to another party.
• Any errors in third-party game software.
• Malware or security risks on your device or network.
• Financial or psychological harm resulting from gambling.

c366 always strives to provide a safe and reliable platform, but if service is disrupted by unforeseen circumstances, we will make every effort to restore it as quickly as possible.

11 Responsible Gaming

c366 places the highest priority on responsible gaming. We believe gaming is for entertainment — not as a means of earning money.

• Our platform offers self-exclusion and deposit limit features.
• If you feel that gaming is getting out of your control, contact our support team immediately.
• No one under the age of 21 may use c366.

For more information, please read our Responsible Gaming page.

12 Terms & Conditions Changes

c366 reserves the right to change these terms and conditions at any time. In the case of important changes, we will make reasonable efforts to notify players.

Continuing to use the platform after the updated terms and conditions are published on this page will be considered acceptance of the new terms. Therefore, you are advised to review this page regularly.

12.1 Contact

If you have any questions or concerns about these terms and conditions, please contact us via our 24/7 live chat support or by email: [email protected]