c366 Privacy Policy

1 Introduction

c366 (hereinafter referred to as "we", "our", or "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") describes how c366 collects, uses, discloses, and protects your personal information when you use our website, mobile application, and related services ("Services"). By using our Services, you consent to the processing of your information in the manner described in this privacy policy.

Please read this policy in full before using our Services. If anything in this policy is unclear, please contact our support team.

2 Data Collection

c366 collects information from you in various ways. The categories listed below define the scope of our data collection.

2.1 Information You Provide Directly

When you register an account with c366 or use our Services, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport details (for KYC verification)
• Financial transaction details, such as bKash, Nagad, Rocket, or Upay account information
• Any personal preferences or settings you provide

2.2 Automatically Collected Information

Some information is collected automatically while you use our Services:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Your session activity and gaming history
• Login and logout times and access logs
• Date, time, and amount of financial transactions

2.3 Information Received from Third Parties

In some cases we may also receive information through trusted third parties, such as identity verification services, fraud prevention systems, and payment processing companies.

3 Use of Data

c366 uses the collected information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide all services including betting, casino games, and live casino.
• Payment Processing: To manage deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Security and Fraud Prevention: To detect and prevent unauthorized access and suspicious activity.
• Age Verification: To ensure that only individuals aged 21 or above are accessing the Services.
• Customer Support: To help resolve your questions and complaints.
• Responsible Gaming: To identify problematic gambling behavior and ensure player protection.
• Legal Compliance: To meet applicable regulations and regulatory requirements.
• Service Improvement: To improve platform functionality and user experience.
• Promotional Communications: To inform you about bonuses, offers, and updates, subject to your consent.

4 Data Sharing with Third Parties

c366 never sells your personal information. However, in certain circumstances we may share information with our trusted partners:

4.1 Service Providers

We work with payment processors, identity verification providers, IT service providers, and other trusted partners. These organizations process your information only in accordance with our instructions, and strict confidentiality agreements are in place with them.

4.2 Disclosure for Legal Reasons

In the case of a court order, a lawful request from a law enforcement agency, or other legal requirements, we may be obligated to provide the relevant information to the appropriate authorities.

4.3 Fraud Prevention

For the purpose of detecting and preventing fraudulent activity, we may share limited information with relevant security agencies.

4.4 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance if such an event occurs.

5 Cookies and Tracking Technologies

c366 uses cookies and similar tracking technologies that help maintain the functionality of our Services and improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and the basic operation of the platform.
• Functional Cookies: To remember your preferences, language settings, and customized experience.
• Analytics Cookies: To understand user behavior and service performance.
• Security Cookies: For fraud detection and account protection.

5.2 Cookie Controls

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may affect some important functionality of the platform.

6 Security Measures

c366 applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel can access the minimum information necessary.
• Regular Security Audits: Our systems undergo regular security testing and evaluation.
• Two-Factor Authentication: Optional two-factor authentication (2FA) provides an additional layer of protection.
• 24/7 Monitoring: Our systems are under continuous monitoring to detect suspicious activity.

While we strive to ensure maximum protection, there is no guarantee that data transmission over the internet is completely secure. In the event of a security breach, we will notify affected users as quickly as possible.

7 Data Retention

c366 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or until legal obligations are met.

• Active Account Data: All information is retained for as long as the account remains active.
• Financial Transaction Records: Retained for the period required by legal obligations.
• Closed Account Data: Even after an account is closed, certain information may be retained for a defined period to meet regulatory requirements.
• Support Records: Customer support conversations are retained for a defined period to ensure service quality.

Once the retention period ends, we delete or anonymize the data using secure methods.

8 Your Rights

As a user of c366, you have the following rights over your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you. We will provide this information within a reasonable time after verifying your identity.

8.2 Right of Rectification

If your information contains any errors or is incomplete, you may request that it be corrected. This can be done through your account settings or through our support team.

8.3 Right of Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Restrict Processing

In some cases you may request that the processing of your personal information be restricted, particularly when you have raised a question about the accuracy of the data.

8.5 Right to Object

With regard to marketing communications, you may object at any time and request to opt out of such communications.

8.6 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or by email at [email protected]. We will verify your identity and respond to your request within a reasonable time.

9 Protection of Minors

c366 strictly provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

Age verification is a mandatory step in our registration process. If any person registers by providing a false date of birth, their account will be closed at any time and the stored information will be deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected]. We will promptly investigate the matter and take the necessary action.

10 Policy Changes

c366 may update this privacy policy from time to time. In the event of changes, we will notify you in the following ways:

• The date of the most recent update to the policy on this page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• When you log in to the platform after a change, your consent may be requested.

Continuing to use our Services after a revised policy is published will be considered your acceptance of the new policy. If you object to the policy changes, please contact our support team or request that your account be closed.

11 Contact

If you have any questions, comments, or requests about this privacy policy, please contact us:

We place the highest importance on your privacy and are committed to resolving any of your concerns promptly. Thank you for trusting c366.